Policies and Shipping
SHIPPING
All online orders are shipped from Tuesday to Friday. We do not process or ship online orders on weekends or statutory holidays. Most online orders are processed within 1 - 2 days of the order placement. Some orders may require additional processing time due to the size of the order, availability of the order products or volume of orders being processed. Our system gives Fraud alerts which may delay some orders. If your order is delayed, we will contact you via e-mail with an estimated order ship date. We will always put in our best effort to see that we take care of your order in a speedy and efficient manner.
Shipping Rates:
We offer ground shipping within Canada only. Canada post regular parcel service with tracking.
Orders with a pretax total of up to $139.99 will be charged $18.99 - $25.99 depending on your province.
For a few extra dollars we can add signature required for better security.
Free Shipping on orders with a pretax total over $140.00. ** Please note that oversize or excessively heavy parcels will be subject to additional shipping charges. For example indoor trainers shipping is $50.00 and up. We will be contacting you if that is the case. Thank you for understanding.
Note: we do not ship bicycles. They can be ordered online and picked up in store.
IN-STORE PICKUP
Most orders will be ready within one to two business days. Please keep in mind that some items may require additional processing time to transfer from our suppliers. Some items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. We expect that you will pick your item up within 14 days otherwise it may go back into stock unless special arrangements are made in advance.
Orders paid online or over the phone will require proof of order confirmation (receipt) at pick up, including ID and the credit card used. Orders for high value items or first-time customers may be held in-store for payment processing and order review for a period of 48 hours. Only the listed card holder with photo ID will be allowed to leave the store with the product.
Bicycles can be purchased online and picked up in store.
INFORMATION SECURITY
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.We may sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. (Also known as Drop Ship) They need access to some personal information in order to perform their duties but may not use this information for other purposes.
BACKORDERS
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
RETURNS
No Returns on Bicycles or Labor
30 Day return policy on most parts and accessories.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. There are no refunds on shipping.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Cycling Shorts & Helmets are Final Sale. However "Trek" Shorts & Helmets do have a 30 day comfort Guarantee.
Restocking Fee: If you are ordering an item that we do not have any intention of ever having in stock we will let you know at the time of purchase that there will be a 20% restocking fee in the event that you must return it.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling us at 905-619-8875 or e mailing us at sales@northerncycle.com. Thank you!
Note:When ordering a product and it says In Warehouse that means we need to get the item from our distributor and that may take 3 - 10 days.
Warranty
If you have an issue with your product please don’t hesitate to email us at sales@northerncycle.com. If you believe it's a manufacturers defect and would like to inquire about a warranty, send us an email and we can assist in the process. A detailed and sharp photo(s) of the defective product might be required along with the original receipt.
Questions:
If you have any questions or concerns about our shipping policies or just want to inquire about special shipping requests, please contact sales@northerncycle.com or call us at 905-619-8875
We reserve the right to cancel any online orders due to suspicious activity or for any other security reasons.